Contacting the university: A roadmap

Contacting such a big organization such as the Erasmus University Rotterdam (EUR) and our faculty the Erasmus School of Social and Behavioural Sciences (ESSB) can be very challenging at times. Where do you have to go with your particular question or issue? And how can you contact them? To help you out we have created this so-called "roadmap". This roadmap is a scheme where you can easily see which department you have to contact for your question. It works as follows: choose the category your question is in, specify your question within this category and see which department within the EUR/ ESSB is able to help you the best! Below, can immediately find the contact information of these departments!

Simply click on the schedule to download it! >>>

Category I: Personal Questions or Issues

University Psychologists (EUR*)

You can contact the university psychologists if you have study issues and psychological, social and/or emotional problems that are hindering your study progress. If the university psychologists are unable to offer you the support you need, they will refer you to other external support agencies. There are several appointments you can make:

  • Open consultation hour: You can briefly discuss your symptoms to decide together with the psychologist whether it would be worthwhile to refer you to the university psychologists.
  • General Intake: In a General intake your problems, symptoms, background and needs will be discussed to decide what further support is needed. 
  • Groups & workshops: For enrolment in a group, you schedule an appointment for an intake interview to decide whether participation in such a group would be beneficial for you. 
  • PhD psychologist: For PhD's a PhD psychologist is available. 

Email: universitypsychologists@eur.nl
Link: https://www.eur.nl/en/education/practical-matters/advice-counselling/university-psychologists

Study Advisors

You can contact the study advisors for matters related to study progress difficulties, delay in studies and (learning) problems. Student advisors can be reached by email or via the contact form (see below). For more information, click here!

Study advisors DPECS (Psychology and Pedagogical Sciences) - T15

You can contact a student advisor for matters related to personal circumstances, functional impairment, study progress difficulties, delay in studies and (learning) problems.  

For short practical questions, you can reach us on working days via: 

  • Front desk Mandeville-building 15th floor (9.00 – 14.30 hrs)
    • Nayrobi Marte Feliz
  • Telephone +31 10 408 2023 (9.00 – 14.30 hrs)
    • Nayrobi Marte Feliz
  • The online contact form Opens external (24/7)

For more personal and/or complex matters, you can book an appointment. To book an appointment, please contact the student advisor you contacted before.

  • Martine van de Paal
    • Phone: 06-40472992
    • Make an appointment by using this contact form.
    • Ask a question here. 
  • Junita Patandin-Chotkan
    • https://outlook.office365.com/owa/calendar/StudentAdvisorJunitaPatandinChotkan@live.eur.nl/bookings/
  • Yew Cho Teh
  • Anouk Litan
    • https://outlook.office365.com/owa/calendar/StudentAdvisorAnoukLitan@live.eur.nl/bookings/

Study advisors DPAS (Public Administration, Sociology, MISOC) - T15

  • Judith van den Berg-Baan (Bachelor & Master PA)
  • Ilja Fase (Bachelor + evening program PA & Sociology)
    • Phone: 06-36311819
    • Room: T15-26A
    • Make an appointment by using this contact form.
    • Ask a question here. 
    • Online walk-in hours:
  • Kirsten Boer (Bachelor & Master PA)
    • Phone: + 31 640722057
    • Room: T15-26b
    • Make an appointment by using this contact form.
    • Ask a question here. 
    • Online walk-in hours:
      • Wednesday 13.00-14.00. Join using this link.
      • Thursday 11.00-12.00. Join using this link.
  • Maartje den Dubbelden (Bachelor MISOC)
    • Phone: 06-40483681
    • Room: T15
    • Make an appointment by using this contact form.
    • Ask a question here. 
    • Online walk-in hours:

Study advisors Exchange students

  • exchange@essb.eur.nl

Confidential Counsellors (EUR*)

The Confidential Counsellors serve as the contact person for anyone who has been confronted with unwanted behaviour or unequal treatment in their study or work environment. Unwanted behaviour includes: Harassment (sexual or otherwise), aggressive behaviour and/or violence, teasing, stalking, unequal stalking. 

General confidential counsellors (students and staff)

  • Martin Blok
    • Email: blok@iss.nl
    • Phone: 06 2379 2496
    • Space: Sanders Building
    • Availability: Monday, Tuesday, Wednesday and Thursday from 9.00 till 17.00 hrs
  • Debra Young
    • Email: d.young@eur.nl
    • Phone: 06 - 2379 2580
    • Space: Sanders Building
    • Availability: Monday, Tuesday, Wednesday and Thursday from 9.00 till 17.00 hrs

Confidential counsellors (students only)

  • Irèn Galama
    • Availability: Monday, Tuesday, Wednesday, Thursday and Friday from 9.00 - 17.00 hrs
    • Email address: galama@rsm.nl
    • Phone: 06 40046836
    • Space: Mandeville Building
  • Marielle van Leeuwen
    • Availability: Monday to Friday from 9.00 - 17:00 hrs 
    • Email address: m.vanleeuwen@eshcc.eur.nl
    • Space: Van der Goot Building
  • Menno van der Hoorn 
    • Availability: Monday, Tuesday, Thursday and Friday from 9.00 - 17.00 hrs
    • Email address: vanderhoorn@rsm.nl
    • Space: Mandeville Building
  • Kirsten Boer
  • Roos Erkel
  • Jeanine Westercappel

Confidant of Cedo Nulli

You can contact the Confidant of Cedo Nulli with any problems/ issues you have either within the study association or outside of it. The Confidant will help you as well as they can or they are able to redirect you to the right person from the faculty.

Jeffrey van der Mark, Fieke Lips or Yoëlle Kruijswijk 
Jeffrey: confidant.jeffrey@cedonulli.nl
Fieke: confidant.fieke@cedonulli.nl
Yoëlle: confidant.yoelle@cedonulli.nl

Link: https://cedonulli.nl/about-us/confidant
Room: T15-03

Happy Student Society

Happy Student Society providse open hours by our trained well-being mentors. The mentors aim to provide first access to help with a lower threshold than the already existing offers by the university. Additionally, one-on-one sessions can be scheduled via their email eurhappymentors@gmail.com. The time and place of the open hours are announced on their Instagram: @happystudentsociety. Additionally, they just launched an anonymous chat forum on https://eurhappymmentor.wixsite.com/happy-student-societ, here you can chat with well-being mentors about your concerns.

Confidant of the ESSB

Students of the ESSB can also be a confidant (with training) for other students! There is a Confidential Student Person for every year and study:

Bachelor 1: 

Bachelor 2:

Bachelor 3:

Pre-master:

  • Maarten Oostveen (he/him)

  • Raven (she/her)

EUC:

  • Isabella Yazici (she/her)

    • Liberal Arts and Sciences, Year 2 - Majoring in Political Science and International Relations and minoring in Intersectionality: Class Race and Gender

    • Email address: 565991iy@student.eur.nl

  • Emma Swaters (she/her)

Masters

  • Luz (she/her)

  • Naomi (zij/haar)

  • Enrico Usmanij (he/him)

  • Sylvana Bal (she/her)

  • Jimmy (he/him)

  • Daya Raghoenath (she/her)

  • Jaïr (he/they)

  • Luuk Hendriks (hij/hem)

  • Nina Ruijfrok (she/her)

  • Sherry Ebrahim

  • Lea Maria Liekefedt (she/her)

    • ​​​​​​​Governance of Migration & Diversity

    • Email address: 627486ll@eur.nl

  • Karismi Bisessar (she/her)

  • Kels Xuan (she/her)

  • Sofie van Norren (she/they. NL: zij/hen/die)

    • ​​​​​​​Psychology - Brain and Cognition

    • Email address: 477343sn@eur.nl

  • Lydia Mantzourani (she/her)

  • Tedy (he/him)

https://my.eur.nl/en/essb/confidential-student-persons

Admission Office

You can contact the admission office if you experience any troubles with your admission, if you will be studying at our faculty next year or if you experience any problems with finding a study that suits you.

Email

Phone

Room: T15-10

Category II: Study-related questions/ issues

Educational Office

You can contact the Educational Office for questions related to your course schedule, group compositions, missing results, exams and other administrative matters. You can contact them by using the contact forms or by phone.

Contact forms

You can reach us them telephone every working day between 10.00-12.00 hours at 010-4082025. You will be guided through a menu. If the number you chose is not in use, please dial again and choose a different year of the same study.

You can also come by the Educational Office on T15 next to the elevators on every weekday from 09:00-17:00.

Exchange Office

You can contact the Exchange Office about anything exchange related.

Georgina Li & Christina van der Laan (admission & exchange officers)
Email: exchange@essb.eur.nl
Phone: +31 10 408 21 41 (available Monday-Friday 09:00-17:00)
Emergency phone number: +316 40 84 78 82 (available 24/7 - emergencies only)
Link: https://www.eur.nl/en/essb/education/exchange/incoming-exchange-students/contact

Internship Coordinators

You can contact the internship coordinators for registration for internships by external organizations.

Psychology
Email: internship.psy@essb.eur.nl
Link: https://www.eur.nl/en/essb/contact#current-students

Pedagogical Sciences
Email: internship.ped@essb.eur.nl
Link: https://www.eur.nl/en/essb/contact#current-students

Public Administration, Sociology, MISOC
Email: pels@essb.eur.nl (Jacqueline Pels)
Link: https://www.eur.nl/en/essb/contact#current-students

Research Directors

The research directors manage the research within the ESSB.

Prof. Mathias Wieser (Psychology)
Email: wieser@essb.eur.nl
Phone: 0104089655
Room: T13-60
Link: https://www.eur.nl/people/matthias-wieser

Dr. Maartje Luijk (Pedagogical Sciences)
Email: luijk@essb.eur.nl
Phone: 0104089802
Room: T13-37
Link: https://www.eur.nl/people/maartje-luijk

Prof. Arwin van Buuren (Public Administration)
Email: vanbuuren@essb.eur.nl
Link: https://www.eur.nl/people/arwin-van-buuren

Prof. Jeroen van der Waal (Sociology)
Email: vanderwaal@essb.eur.nl
Phone: 0104082390
Room: T15-45
Link: https://www.eur.nl/people/jeroen-van-der-waal

Cedo Nulli's Education Officer

The Education Officer of Cedo Nulli is an important person in several student representation departments within the ESSB. They can redirect any opinions, ideas or complaints you have.

Maartje van Houwelingen
Email: education@cedonulli.nl
Phone: +3110-4081798 
Room: T15-03
Link or contact information by Cedo Nulli: https://cedonulli.nl/contact
Link for more information by the ESSB: https://www.eur.nl/essb/over-essb/medezeggenschap/klachtenregeling

Education Directors

The Education Directors manage the education within the two departments of the ESSB.

Dr. Katinka Dijkstra - Department of Psychology, Education & Child Studies (DPECS)
Email: k.dijkstra@essb.eur.nl
Phone: 0104088657
Room: T13-37
Link: https://www.eur.nl/people/katinka-dijkstra

Prof. Romke van der Veen - Department of Public Administration and Sociology (DPAS)
Email: vanderveen@essb.eur.nl
Phone: 0104082103
Room: T17-18
Link: https://www.eur.nl/people/romke-van-der-veen

Programme Committees

You can contact the Programme Committee of your study when want to share your opinion about the education or structure of education of your study programme.

- Public Administration and MISOC: opleidingscommissiebestuurskunde@essb.eur.nl
- Sociology: opleidingscommissiesociologie@essb.eur.nl
- Pedagogical Sciences: bachelor.ped@essb.eur.nl
- Psychology : procompsy@outlook.com

If you have a complaint about your studies, mail this to: education@cedonulli.nl (see the part about Cedo Nulli's Education Officer)

Student Counsellors (EUR*)

The student counsellors can help you with:

  • Legal issues: Questions and/or problems involving regulations and statutory provisions. This could include questions regarding your legal position and Dutch legislation
  • Personal study-related issues: Study progress (e.g. BSA, illness or personal circumstances), enrolment, terminating enrolment, admission and graduating, study choice (bachelor), planning and motivation, as well as how to study and taking exams
  • Financial support: Support in applying for a student grant from private funds, information on tuition fee exemption, requesting grants for board membership and financial support for personal circumstances.
  • Problems with your faculty (information and advice on complaints, objections and appeals.
  • Personal conditions: For example, if you participate in elite sports, have a functional impairment, are pregnant/a studying parent or if you are a young caregiver.

Student counsellors
Email: studentendecanen@eur.nl
Link: https://www.eur.nl/en/education/practical-matters/advice-counselling/student-counsellors
Make an appointment here

Examination Board: 

You can contact the Examination Board for all requests or appeals to the rules and regulations as mentioned in the Teaching and Examination Regulations (TER/OER). 

Examination Board
Contact form
Link: https://www.eur.nl/en/essb/contact-information-examination-boards

Category III: Practical questions/ issues

International Office

The International Office is here to help you with all your questions regarding admissions, exchange, immigration or other international related issues.

International Office EUR
WhatsApp: 0031 612588236
Email: 
     - General: internationaloffice@eur.nl
     - Admissions: admissions.office@eur.nl
     - Erasmus+ and exchange: erasmusplus@eur.nl
     - Houding: studenthousing@eur.nl
     - Immigration: immigration@eur.nl
     - Scholarships: scholarships@eur.nl
Link: https://www.eur.nl/en/essb/contact-international-office-eur
Make an appointment here

Student Life Officer

Zera Brink, the Student Life Officer, can help you find answers to questions related to the practicalities of living in Rotterdam. Her team is also there to help you settle into your new (social) life and will plan monthly events and activities for you and your fellow students. Zera is also there to help you with practical matters. Throughout the year, several workshops are given on topics that relate to living in the Netherlands.

Zera Brink 
Email: studentlifeofficer@essb.eur.nl
Link: https://www.eur.nl/en/essb/student-life-officer
Room: T15-12
Telephone: 010 4082238

Student Counsellors (EUR*)

The student counsellors can help you with:

  • Legal issues: Questions and/or problems involving regulations and statutory provisions. This could include questions regarding your legal position and Dutch legislation
  • Personal study-related issues: Study progress (e.g. BSA, illness or personal circumstances), enrolment, terminating enrolment, admission and graduating, study choice (bachelor), planning and motivation, as well as how to study and taking exams
  • Financial support: Support in applying for a student grant from private funds, information on tuition fee exemption, requesting grants for board membership and financial support for personal circumstances.
  • Problems with your faculty (information and advice on complaints, objections and appeals.
  • Personal conditions: For example, if you participate in elite sports, have a functional impairment, are pregnang/ a studying parent or if you are a young caregiver.

Student counsellors
Email: studentendecanen@eur.nl
Link: https://www.eur.nl/en/education/practical-matters/advice-counselling/student-counsellors
Make an appointment here

*The University Psychologists, Confidential- and Student Counsellors are used by the entire university.The others named are specific for our faculty, the ESSB.